It's time for spring cleaning, and that includes your vehicle. No matter what you drive--sports car, family sedan, pick-up, or mini-van--when you go into an auto center for repairs or service, you want the job done right. The following advice should take much of the guesswork out of finding the right auto shop that you feel comfortable in.
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How to Start --
- Become familiar with the manufacturer's suggested service schedule found in your owner's manual.
- Look for an auto shop before you need one; you can make better decisions when you are not rushed or in a panic.
- Ask friends for recommendations; old-fashioned word of mouth reputation is valuable.
- Check with your local consumer organization(s) regarding the reputation of the business. Inquire about complaints and how they are resolved.
- If possible, arrange for alternate transportation in advance so you will not feel forced to choose an auto shop solely on location.
Once you choose an auto center, start with a minor job; if you are pleased, trust them with more complicated repairs later.
Look Around --
- Look for a neat, well organized facility, with vehicles in the parking lot equal in value to your own and modern equipment in the service bays.
- The staff should be helpful and courteous, willing to answer all of your questions.
- If possible, call prior customers for their references.
- All policies (labor rates, guarantees, methods of payment, etc.) should be posted and/or explained.
- Ask if the shop customarily handles your type of repair for your particular make and model.
- Look around the customer service area for any civic and community service awards, membership in the Better Business Bureau, AAA-Approved Auto Repair status, customer service awards.
- Look for evidence of trained technicians, such as trade school diplomas, certificates of advanced training, and ASE certifications.
The backbone of any auto repair shop is the skill and experience of its technicians.
After the Work is done --
- Keep all paperwork.
- Good service deserves repeat business. It is mutually beneficial to you and the shop owner to establish a relationship.
- If there were problems, don't rush off to another auto shop. Discuss them with the service manager and see if the problems can be resolved. Reputable shops value customer feedback and will make a sincere effort to keep your business.
Looking for a professional auto shop? Whether you need a basic oil change, a wheel alignment, or a brake repair, our qualified auto mechanics can help you keep your car on the road. Contact the ASE Certified Technicians at Precision Automotive today by calling (406) 248-2838, or go on-line to www.pricesprecisionauto.com for more information. Our Tech-Net professional auto center in Billings,MT, also services vehicle owners in the areas of Shepherd and Laurel, MT.
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